FAQS

Why shop PS Waterloo online vs. pureandsimple.ca?

We are an independently owned franchise location of Pure + Simple, located in Waterloo, Ontario. When you buy direct from PS Waterloo online you are supporting us directly, and this allows us to give the personalized service you've grown to love when shopping instore. We appreciate our clients and want to stay connected, one of our proudest accomplishments over the last few years is how we've been able to maintain our connection with our clients through social media and local delivery. 

How long does it take to receive my order?

In store pick up orders will generally be same day pick up during business hours (with the exception of any of our big sale days). You will be notified by email once your order is ready for pick up! 

We aim to have local delivery on your door step in 24-48 hours! 

Can I use my gift card to shop online?

At this time we do not have the ability to accept Gift Cards for online purchases. Please call the store directly and we can help you use your Gift Card to purchase your products.  

Do you have gift cards?

Yes! We have both physical (purchased in store) and digital gift cards for use on any of our spa services or products. Gift cards can only be used in-store. For more information or to purchase a digital certificate, click here.

Is it safe to have a facial pregnant?

The short answer, YES! The long answer, there are services you should avoid while pregnant or breastfeeding as well as products, and we can help you understand what is safe and what is not.  All of our facials are customizable and we can adjust the products used in service, this will not affect the level of service you receive. We also have adjustable beds and can offer pillows if needed  to make you feel comfortable! Ultimately the decision is yours to make on what you feel is safe for you and your baby's health. We are here to answer any questions and give you skin care advice that will support your changing skin throughout pregnancy and beyond. 

How often should I get a facial?

How often you should/could get a facial can be determined by a few factors: budget, what are you trying to achieve and your skin! All of these can play a roll in deciding how often to have a facial but we do have a few general rules of thumb. Seasonally is recommended, as the season change its always good to check in with your skin and to re-evaluate your products (what we use in the summer may be different in the winter) also some facials are more beneficial at certain times of the year. We do have clients that come on a 4-6 weeks schedule and that works too! Whatever your skin needs and goals are, we can help you decide what kind of schedule works best for you!

How do I know which facial to book?

Knowing which facial will suit your skin can be tricky to decide on your own – but that’s why we’re here to help! We have a wide range of natural and high-tech treatments that cover all skin types and will help you achieve your skin goals. Descriptions of our treatments can be found here, and we are always available by phone or email if you need some help deciding. That being said a mini consultation is included at the beginning of all of our facial treatments, whether its your 1st visit with us, or your 100th! A lot of our new + existing clients book in for 'Choose the Best Facial' if unsure of what facial to get and would like some recommendations at the time of the appointment. New clients are asked to fill out our intake form, its a lot of questions (we know!) but we really want to get to know your skin and goals to ensure we are providing the most beneficial + individualized care. So don't stress, we got you. Your skins health is our JAM! 

How do I know what products are good for my skin? 

First of all, skin is what we do! So we are here to answer any questions you may have about products and what is right for your skin. With that being said, one size does not fit all, and your skin can and experience will change over time! We offer samples of products instore and we love the try before you buy mantra ;) Feel free to send us a DM, give us a ring or stop by and we can help you choose products that are right for you.