Returns & Exchanges

Contact us within 14 days of purchase to arrange return of a product. Products which are damaged or have caused a reaction are eligible for returns. Returns are processed to house credit only. No returns on sale items. 

It is always best to come in-spa to speak with a professional for personalized recommendations + samples before trying something new!

If you have any questions or concerns, please send an email to spawaterloo@pureandsimple.ca.